Hi! How can we help?

Search our knowledgebase or Contact Us below.

Elepho contact

Frequently Asked Questions

eCheck FAQs

Which finger should be used to obtain best results?

Use any finger that easily fits into the thimble but do not force the finger into the thimble. Finger should be dry at time of placement in soft thimble and reading measurements. Please click here for our full instruction guide.

After I start the unit, only dashes appear.

This is normal while the unit is calculating the measurements. This can take up to 10 seconds if the hands are cold or poor circulation at finger ends. If persists try another finger.

What happens if I have small fingers of for a child?

If the user has very small fingers (e.g. children), try using the thumb.

How do I know which way on my finger to place the unit?

Finger nail direction needs to match symbol on soft silicon finger boot; the display should be facing you so it’s easy to read. By pushing the front button for 2 seconds the display is reversed.

What if I can’t get a reading?

Try another finger and please make sure not to force your finger hard into the silicon finger boot. Gently place finger in boot for maximum comfort and to obtain faster reading.

How do I change the battery?

Remove the battery cover on the front of the unit.  Remove the old battery and discard in accordance with local environmental laws.  Install a new battery by matching the +/- markings inside the battery compartment and replace battery door.

Where can I purchase a new battery?

Battery is standard 3.6V ½ AA size batteries which are available in many electronics stores or on-line or via our website here.

What is the normal measurement range for each display (SpO2 and pulse reading)?

Please refer to the full user guide here.

How do I clean my unit?

Use a cotton swab with isopropyl alcohol solution (70%) to clean the inside of the finger sleeve or the outside of the unit. Don’t use any other liquid or sprays on the unit for cleaning purposes.

The unit dropped into water.

Turn off unit immediately and remove the battery since the unit is not waterproof.  Most likely, the unit is damaged and beyond repair.  However, you may try to dry out the unit.

eFloat FAQs

How do I turn the eFloat unit on?

Shake product several times. The product turns on automatically when movement is sensed. Measurement mode is displayed on the LCD screen after 1 second.

How often is the temperature reading updates?

In measurement mode, the temperature is measured once every five seconds and is displayed on the screen.

What happens if the unit does not turn on after I shake it?

If the power doesn’t turn on the battery may be low. Simply replace the battery.

How come the unit turns off automatically?

The eFloat automatically switches to power-saving mode and the LCD display is blank if no movement is sensed after 30 minutes (auto-off function).

I can’t change the reading units from °F to °C or vice versa?

The eFloat measurement unit is factory set to read in either °F to °C and is not changeable by the user.

How do I change the battery?

The battery cover is located at the bottom of central unit. Use a coin to twist off the cover in the direction indicated by the unlock icon. Remove the old battery and insert a new one ensuring correct polarity (+/-).

Where can I purchase a new battery?

Battery is standard button type CR2032 which are available at any electronic or convenience store or you may purchase directly on our website here.

How do I know if the bath water is too cold?

When the temperature measurement is below 89.6°F (32.0°C), LCD displays COLD, indicating that water temperature is too low.

How do I know if the bath water is too hot?

When the temperature measurement exceeds 102.2°F (39.0 °C), LCD displays HOT, indicating that water temperature is too high. When the water is too hot, both the HOT and the red LED light flashes.

How do I clean and maintain my eFloat?

It is recommended to dry the eFloat following each use. Do not store the product in a dark, moist area. Use only rubbing alcohol or soap and lukewarm water to clean the product.

eClip FAQs

How do I turn on my eClip?

To switch on ( or off the eClip ) press and hold down the round on/off button for 3 seconds until the red LED light flashes quickly 3 times.

Does the eClip app get turned on by the eClip?

No; you must turn on the eClip app via your Smartphone in the same way as any other app by pressing the eClip icon app on your screen.
It is recommended to have the app running before you pair with the eClip device.

How do I download the eClip app?

You can download the eClip app from the Apple or Android Play stores.

Do I need to turn off the eClip when I leave the car with my baby?

No, the eClip will automatically turn-off approx 3 minutes after no communication is detected with the app. e.g. when the app has been turned off.

Can I leave the eClip in the car all the time?

Yes you can but depending on the weather and outside temperature the eClip may get hot and take a few minutes to cool down after you start your journey – this will not affect the alert to remind you to remove the baby from the car after your journey.

How often do I need to replace the eClip battery and which battery type do I need?

Use a standard ‘2032’ quality button battery (Panasonic or equivalent). eClip battery should be able to operate for about 500 hours of use; suggested time between each change is 6-months.

I don’t have a Smartphone but want to use the eClip to help remember to remove my baby from the car – is this possible?

You currently need to use the dedicated app that runs on a Smartphone to operate the eClip device.

I can’t get the eClip to communicate with the app on the Smartphone – what should I do?

Make sure that both Bluetooth and GPS on your Smartphone are turned on  – these are required to operate the eClip; turn these features on and try to connect again with the eClip. The LED on the eClip will flash about every 1 second indicating the eClip and app are successfully paired.

My Smartphone Bluetooth function is working with other devices but does not recognize the eClip device?

eClip requires Bluetooth ver 4.1 or later so please make sure your Smartphone has this capability – most newer Smartphones support this Bluetooth protocol.

I accidently dropped the eClip into the baby’s milk bottle and it doesn’t work anymore – what can I do?

The eClip is not waterproof but you can try and dry the unit out and then try again – most probably the unit has been damaged beyond use – sorry!

Chat with us

Please login using your User ID and Password

Call or Write

Send our support team an email or contact us by phone.